Terms & Conditions.
The following document is based on the agreement between us (Ocean Grove Outfit Hire/ OG Outfit Hire) and you (the hirer/ customer). This is a legally binding agreement. By contacting us, browsing or hiring, you agree to the following terms and conditions.
HIRING AN OUTFIT:
Please submit a request for an outfit hire via our ‘contact’ page or contact us via our social media accounts (@og.outfithire) or sheriden@ogoutfithire.com.au.
Please include the garment name, colour, size, desired hire date and if postage or pick up is required in your enquiry.
We aim to respond to all enquiries within 48 hours, however sometimes life unfortunately gets in the way. We apologise for any delays.
To secure your outfit hire, you will be required to pay a $20 non-refundable deposit, provide photo identification and your contact details (email address & phone number).
No booking is confirmed until the deposit is paid. We do not hold outfits.
This deposit is non-refundable and is deducted from the total hire price. This deposit can be redeemed as an OG Outfit Hire store credit in the future, if your outfit hire is cancelled within 7 days of your hire date.
HIRE PERIOD:
The standard hire period at OG Outfit Hire is four days. If you would like to hire an outfit for an extended period of time, please let us know when requesting your hire and we will attempt to accommodate. This will incur an additional cost.
If you have collected your outfit from our Ocean Grove boutique, it must be returned by 8:00pm the next business day following your event.
If you're returning your outfit via post, it must be sent via express post. Please see our postage section for further information.
Please note, if an outfit is returned outside of the four day hire period, OG Outfit Hire reserves the right to charge a $10 per day late fee.
TRY ON APPOINTMENTS:
We offer try on appointments at our home boutique in Ocean Grove. Try on appointments are available by appointment only and can be booked via the book now button on our website & social media accounts or by contacting us. Our address will be provided once a try on appointment is confirmed.
Please be mindful to arrive on time for your appointment and be respectful of my home.
Try on appointments are strictly 30 minutes when booked for 1 person and 45 minutes when booked for 2 people.
Try on appointments cannot be re-scheduled or cancelled within 24 hours of your appointment time. Try on appointments cancelled within 24 hours of the start time and no-shows will incur a $20 cancellation fee. You will be unable to re-book until this is paid.
Please do not wear fresh fake tan to your try on appointment. If you are to damage or dirty a garment during your try on appointment, you will be liable for the costs to dry clean, repair or replace.
Due to the nature of outfit hire, we cannot guarantee all garments will be available at your try on appointment or available on your desired hire date. Booking a try on appointment does not secure your outfit hire.
BOND:
Monetary bond's will be charged at our discretion.
Generally, if you are able to pick up your outfit from our OG Boutique, you will not be required to pay a bond. You will only need to provide photo identification and your contact details to secure your outfit hire.
If you require your outfit to be posted, you may be required to pay a monetary bond. This amount will be determined by the value of the garment you hire.
If you are charged a bond, this will be returned to you upon receipt of the garment, assuming that it is returned in it's original condition. If your outfit is returned damaged, your bond will not be returned and will be used to cover any repairs or additional cleaning expenses incurred, as per our damage policy below.
POSTAGE:
We offer express postage Australia wide for an additional cost of $30. This includes the garment being sent to you and you being provided with a pre-paid express post satchel to return your garment to OG Outfit Hire.
We use Australia Post for all of our shipping. We ship via express post directly from an Australia Post office, ensuring next day delivery within Victoria and 2 day delivery within Australia*.
Garments being returned via post must be sent via the pre-paid express post satchel provided. They must be lodged inside an Australia Post office with an Aus Post employee by 4:00pm on the first business day after your event. Please do not put your garment in a red or yellow post box.
A lodgement receipt must be provided to OG Outfit Hire via any of our contact methods by 4:00pm on the first business day after your event.
*OG Outfit Hire will not be held liable for any loss, damage or late delivery by Australia Post. Please understand this is the one thing out of our control and Aus Post is solely responsible - this also applies to garments being returned by you, you will not be held liable for Aus Post's mistakes.
DAMAGES:
Damages are defined as, but not limited to, tears, pulls, stains and broken zippers.
Please treat our garments as if they were your own and love them as much as we do.
Any damages to garments must be disclosed to us prior to returning. Please do not attempt to clean or repair any damages yourself.
If the garment cannot be repaired/ cleaned and is deemed unwearable, OG Outfit Hire reserves the right to charge the full Recommended Retail Price (RRP) to replace the garment, as advertised on our website. This includes any shipping/ delivery costs associated with the replacement of the garment.
If you are not upfront and honest about the damages caused or do not pay for repairs, you will not be able to hire from us again.
CANCELLATION POLICY:
Please contact us as soon as practicable if you need to cancel your outfit hire. Your $20 deposit is non-refundable and can be redeemed as a store credit in the future.
There are no cancellation fees if your outfit hire is cancelled seven days prior to your hire date, unless your outfit has already been sent via express post. If your outfit has already been sent via post at the time of cancellation, you will be required to pay the full hire amount.
If your outfit hire is cancelled within seven days of your hire date (and more than 72 hours prior), you will be required to pay 50% of the full hire amount.
We will not accept cancellations within 72 hours of your scheduled hire date and unfortunately, you will be required to pay the full hire amount. This amount cannot be redeemed as a store credit.
We understand things happen and aim to be as accommodating as possible. We do not enjoy charging cancellation fees, however if an outfit has been hired, we are unable to hire to someone else.
CLEANING:
Cleaning of garments is not required by you. Please return your garment unwashed, to avoid any damages occurring. Cleaning fees are included in the hire price.
OG Outfit Hire reserves the right to charge the client any additional cleaning fees that may be associated with cleaning the garment.
OTHER:
OG Outfit Hire advertises the 'labelled size' out of convenience but more often than not, our outfits fit multiple sizes. Sizing is different between all brands and we recommend checking the brands sizing charts and garment measurements and booking a try on appointment where possible.
Please note, all outfits owned and advertised by OG Outfit Hire are for hire purposes, and are subject to some general wear and tear. We look after our garments as best we can and hope you will do the same.